Warranty Information

Warranty, Care & Maintenance Guide

For Carpets Made by Engineered Floors LLC

Dream Weaver® • DWellings® • Engineered Floors®

Engineered Floors LLC, is one of the largest and fastest-growing carpet mills in the world. We started in 2010 with the most modern equipment, facilities and processes, as well as with some of the most experienced and talented people in the industry.

Together, we serve the needs of the floorcovering specialty retailer with our Dream Weaver® brand, the new homebuilder with our DWellings® brand and property owners and managers of multifamily housing with our Engineered Floors® brand.

Congratulations for choosing a carpet made by Engineered Floors
You have chosen one of the best carpets you can buy. Not only have we made our carpet beautiful, we have also designed it to be very durable.

Our PureColor® carpet fiber
PureColor® is our proprietary brand of solution-dyed fiber that is used in every carpet we make. Because it’s solution-dyed, the color goes all the way through the fiber, like the color in a carrot, meaning the color won’t fade, wear off or stain. The result is colorthat is beautiful, vivid and permanent for the life of the carpet, with no inconsistencies or side-matching issues to be an installation problem.

Built-in protection
Our nylon PureColor® fiber has soil and stain protection that is not only applied to the outside of each fiber, but is also inside each fiber. It is called “N2.” Our PureColor® polyester solution-dyed fiber is made with added soil and stain protection called SoilShield® or “S2.”

Own with confidence
Installed correctly and following proper care and maintenance your Dream Weaver®, DWellings® or Engineered Floors® branded carpet will stay looking newer and beautiful longer. All our carpets are warrantied against staining, fading, soiling, abrasion, manufacturer defects and loss of texture retention. Some are also warranted against pet urine.

Your Engineered Floors carpet is made with one of the following fibers. Check to see what warranty applies to your carpet:

PureColor® Soft Nylon*
Lifetime Stain Resistance Limited Warranty
Lifetime Fade Resistance Limited Warranty
Lifetime Pet Stains Resistance Warranty
25-Year Soil Resistance Limited Warranty
25-Year Abrasive Wear Resistance Limited Warranty
25-Year Texture Retention Limited Warranty
25-Year Manufacturing Defects Limited Warranty

PureColor® Soft Polyester
Lifetime Stain Resistance Limited Warranty
Lifetime Fade Resistance Limited Warranty
Lifetime Pet Stains Resistance Warranty
25-Year Soil Resistance Limited Warranty
25-Year Abrasive Wear Resistance Limited Warranty
25-Year Texture Retention Limited Warranty
25-Year Manufacturing Defects Limited Warranty

PureColor® Nylon*
Lifetime Stain Resistance Limited Warranty
Lifetime Fade Resistance Limited Warranty
Lifetime Pet Stains Resistance Warranty
15-Year Soil Resistance Limited Warranty
15-Year Abrasive Wear Resistance Limited Warranty
15-Year Texture Retention Limited Warranty
15-Year Manufacturing Defects Limited Warranty

PureColor® Polyester
Lifetime Stain Resistance Limited Warranty
Lifetime Fade Resistance Limited Warranty
Lifetime Pet Stains Resistance Warranty
15-Year Soil Resistance Limited Warranty
15-Year Abrasive Wear Resistance Limited Warranty
15-Year Texture Retention Limited Warranty
15-Year Manufacturing Defects Limited Warranty

* Made with our Engineered Floors Cationic Fiber Technology thatblocks stains before they can seep into the fiber.

Brief descriptions of our limited warranty protections:

STAIN RESISTANCE LIMITED WARRANTY

No one wants a permanent stain on their carpet. That’s why we make all our carpets to be extremely stain resistant. With proper care and prompt attention, our carpets will resist staining from a host of common food and beverage accidents, such as coffee, colas, yellow mustard, chocolate, household bleach cleaners and wines. Of course, this warranty excludes abusive conditions or unattended spills or accidents. And you must keep the carpet cleaned and maintained according to guidelines established by the Carpet and Rug Institute.

PET RESISTANCE LIMITED WARRANTY

This warranty covers pet stains (domestic dog and cat) only. You’ll need to keep the carpet cleaned and maintained according to guidelines established by the Carpet and Rug Institute.


FADE RESISTANCE LIMITED WARRANTY

We all enjoy a beautiful view and lots of natural light. But no one wants to worry about the possible damage and color fading prolonged exposure to harsh sunlight – especially from southern exposures – can do. That’s why our carpets are made beautifully fade resistant with our PureColor® solution-dyed fiber. You can even spot-clean with household bleach and the color won’t fade.

SOIL RESISTANCE LIMITED WARRANTY

Nothing dulls the appearance of a new carpet faster than soiling from dirt tracked in from the outside or just everyday living. That’s why we equip all of our carpets with our own SoilShield® treatment. SoilShield® keeps dirt from clinging to the carpet fibers so it’s easier to vacuum up. Did you know regular vacuuming also prolongs thelife of your carpet? It does! Always keep the carpet cleaned and maintained according to guidelines established by the Carpet and Rug Institute.

ABRASION RESISTANCE LIMITED WARRANTY

Everything wears from use and carpet is no exception. But you certainly don’t want your new carpet to wear out before its time and neither do we! That’s why we warrant our carpet to stand up to normal wear and lose no more than 10% of pile fiber during its warranty period. Of course, the carpet has to be installed correctly and the abrasive wear has to be normal residential foot traffic -- not abusive use.

MANUFACTURER DEFECTS LIMITED WARRANTY

At Engineered Floors, we use the best materials and workmanship, but nobody’s perfect. So in that very rare instance, you’re protected.

TEXTURE RETENTION LIMITED WARRANTY

Texture gives your new carpet the look and feel you want. So why not keep it longer? We warrant your new carpet against significant twist loss from foot traffic for the warranty period in your residence. This doesn’t cover abusive wear or carpet that’s been incorrectly installed.

EXCLUSIONS

The following substances and abuses are excluded from any of our warranties.
They are:
High-Traffic Areas (Installation on stairs or other areas that receive more than normal traffic)
Wet-Prone Areas (Installation in bathrooms, kitchens, powder rooms, laundry rooms, mud rooms or other areas that are likely to be damp)
Oil and wax-based substances
Vomit other than domestic dog or cat vomit
Feces other than domestic dog or cat feces
Urine other than domestic dog or cat urine
Acids
Tar
Shoe Polish
Paints
Lipstick
Mascara
Grease
Mud
Cement
Blood
Ink
Asphalt
Dyes
Acne medicines
Drain cleaners
Plant food
Burns
Tears
Cuts
Pulls
Furniture depressions
Matting
Crushing
Residences other than owner-occupied, single-family

WARRANTY SERVICE

First, be sure you visit EngineeredFloorsLLC.com for complete information on all warranty coverage.

If you are unhappy with your Dream Weaver carpet and believe you have a warranty claim, contact your Dream Weaver retailer. If you are unhappy with your DWellings or Engineered Floors branded carpet and believe you have a warranty claim, contact your Engineered Floors representative to file a claim.

You will need to provide your proof of purchase, a full description of your claim and receipt(s) for recommended professional cleaning by hot water extraction.

Please note: Some states do not allow limitations on the duration of implied warranties, or the exclusion or limitation of incidental and consequential damages. Except for these rights, the remedies provided under our limited warranties state and set forth the limit of our warranties.

CARPET CARE CHECKLIST

✔ Only install your carpet in appropriate areas of your home.
✔ Use a professional carpet installer for best results.
✔ Use a quality carpet pad at the correct thickness.
✔ Always have clean walk-off mats at all entrances to capture outside soil before it’s tracked in.
✔ Vacuum regularly with a Carpet and Rug Institute Seal of Approval vacuum cleaner.
✔ Have your carpet professionally cleaned using deep cleaning extraction every 18 months by a Seal of Approval professional.
✔ Always attend to accidents and spills immediately by blotting the spill with a damp, white absorbent towel.
✔ Have professionals remove stains caused by markers.
✔ Only use a Carpet and Rug Institute Seal of Approval spot cleaners.
✔ See “Spot Cleaning Guide” for more tips or visit www.carpet-rug.org.

Proper maintenance of your carpet means regular vacuuming using a Carpet and Rug Institute Seal of Approval vacuum cleaner. Vacuuming actually prolongs the life of your carpet by removing abrasive soil particles in the carpet fibers.

PRORATION SCHEDULE

If your carpet does not perform to the warranty, we will offer credit for the remainder of the carpet material in accordance with the following schedule:
Proration Year Lifetime Stain, Fade, Soil & Pet Urine after 7 Years

Proration Year Lifetime Stain, Fade, Soil & Pet Urine after 7 Years
Year 1 100% Carpet
Year 2 100% Carpet
Year 3 100% Carpet
Year 4 100% Carpet
Year 5 100% Carpet
Year6 100% Carpet
Year 7 100% Carpet
Year 8 90% Carpet
Year 9 90% Carpet
Year 10 90% Carpet
Year 11 80% Carpet
Year 12 70% Carpet
Year 13 60% Carpet
Year 14 50% Carpet
Year 15 40% Carpet
Year 16 30% Carpet
Year 17 25% Carpet
Year 18 20% Carpet
Year 19 15% Carpet
Year 20 10% Carpet
Year 21 10% Carpet
Year 22 10% Carpet
Year 23 10% Carpet
Year 24 10% Carpet
Year 25 10% Carpet
Warranty Coverage:
Carpet Yes
Labor (Installation, Removal, & Disposal Yes

SPOT CLEANING GUIDE

A. WATER SOLUABLE STAINS
First, blot thoroughly with a white cotton cloth or paper towel. Next, apply a solution of liquid dishwashing detergent to one quart of water. A spray bottle works well. Repeat until the stain is removed.

B. WATER SOLUABLE STAINS WITH ODOR
Same as A, but treat with white vinegar before using detergent.

C. WATER SOUABLE STAINS WITH HEAVY COLORS
Same as A, but treat with a household ammonia before using detergent.

D. GREASE
Blot as much a possible with a white cloth or paper towels. Apply a volatile solvent such as Perchloroethane (dry cleaning fluid), or citrus-based solvent to a white cotton cloth. CAUTION: Do not apply the solvent directly to the carpet pile as permanent damage WILL result. Use with rubber gloves and adequate ventilation.

E. WAXES & GUMS
Freeze with ice or a commercially available product in a spray can. Shatter with blunt object and vacuum immediately. Repeat as necessary.

F. MEDICAL STAINS
Commercial preparations are available. A 5% Sodium Thiosulphate solution from a photography store may also be used. For stains more than a few hours old, this solution should be heated.

G. RUST
Most can be removed with a 10% solution of oxalic acid. More stubborn stains will require professional cleaning as restricted chemicals may be needed. Use of oxalic acid is not recommended for solution dyed products as damage may result. Certain household cleaners contain oxalic acid and should be used with caution.

Alcoholic Beverage A
Asphalt D
Beer A
Betadine F
Berries A
Blood (Wet) A
Blood (Dry) C
Butter A
Chewing Gum E
Chocolate C
Coffee B
Cola Drinks A
Cosmetics A
Crayon Markers D
Excrement A
Food Dyes A
Furniture Polish A,D
Grease (auto) D
Grease (food) A
Ink (ball point) D
Ink (washable) A
Lipstick D
Milk A
Mustard A
Nail Polish Nail Polish Remover
Paint Latex (wet) A
Paint Latex (dry) D
Paint (oil) D
Rust G
Tea A
Urine B
Vomit B
Wax E
Wine C

MADE WITH PRIDE

Our carpets are made in the USA using the latest technology and state-of-the-art manufacturing facilities and processes in the carpet industry. Because of our manufacturing efficiencies and the way we make our solution-dyed fibers, we use considerably less energy, water and produce less greenhouse gases.

Got a question? We’re here to help. Contact us at 866-706-9745

Or write us at
Engineered Floors
Customer Service Department
3510 Corporate Drive
Dalton, GA 30721

©2015 Engineered Floors LLC
Information subject to change without notice