Frequently Asked Questions

Q?

WHAT TYPE OF VACUUM SHOULD I USE AND HOW OFTEN DO YOU RECOMMEND VACUUMING?

A.

List of vacuums and/or Vacuuming 101

Q?

IF I USE A VACUUM THAT DOES NOT HAVE THE CRI SEAL OF APPROVAL WILL MY CARPET WARRANTY BE VOIDED?

A.

  While the use of a non-approved vacuum will not void your warranty, using approved vacuum cleaners will extend the life of your carpet and improve the indoor air quality in your home.  We strongly recommend the use of Carpet and Rug Institute approved vacuum cleaners.  For a list, visit http://www.carpet-rug.org/commercial-customers/cleaning-and-maintenance/seal-of-approval-products/vacuums.cfm.

Q?

CAN YOUR CARPET BE INSTALLED WITHOUT PAD?

A.

  Carpet pad is required in order to qualify for our warranties. We recommend padding to enhance the softness of your carpet and to increase the life of your carpet by acting as a shock absorber when someone walks on the carpet.

Q?

WHAT TYPE OF PADDING DO YOU RECOMMEND FOR YOUR CARPET?

A.

  The CRI (Carpet and Rug Institute) has a full set of recommendations.  For cut pile carpets, we recommend a pad with a thickness of 7/16 of an inch and a density of 6 pounds per cubic feet.  For loop pile carpets we recommend a pad with a thickness of 3/8” and a density of 6 pounds per cubic feet.   

Q?

CAN I BUY DIRECTLY FROM YOU?  (WE ACTUALLY GET THIS A LOT)

A.

Engineered Floors sells through a nationwide list of flooring retailers. Because our retailers provide professional installation, we do not offer direct sales to consumers.  For retailers near you, email us at ritaf@engineeredfloorsllc.com or visit or dealer locator.

Q?

I HAVE A STAIN ON MY CARPET THAT I CANNOT REMOVE WITH YOUR RECOMMENDED METHODS.  NOW WHAT?

A.

  Depending on your style purchased, there may be additional steps we can utilize to clean your stain.  Email us at ritaf@engineeredfloorsllc.com.  You will need to know the style name or number of the carpet you purchased and the nature of the stain you have encountered.  Based on that information, we can recommend a course of action to improve your stain.

Q?

ARE YOUR PRODUCTS ENVIRONMENTALLY FRIENDLY?

A.

  Because of our operational efficiencies and the way we make our PureColor® solution dyed polyester, we use considerably less energy to make our carpets, 50% less oil than piece dyed nylon carpets. We also avoid using over 500 million gallons of water a year because we don’t use water to dye our carpets. The dye is inserted into molten polymer during the fiber manufacturing process. PureColor® uses 30% less energy, emits 42% less greenhouse gases and uses 87% less water to produce.

Q?

WILL SEAMS BE VISIBLE IN MY ROOMS?

A.

When installed by professional carpet installers, most of our carpets can be installed with seams that will be virtually unnoticed.   Some seams may be slightly visible based on the color and style selected.  In general terms, lower pile height   carpets (less thickness) will tend to show more seams. Within our product line, only loop pile carpets would fit into the category of lower pile height carpets.

Q?

WHAT IS THE NEW CARPET SMELL AND HOW LONG WILL IT LAST?

A.

  Carpets, like many products in the home, can give off a very slight odor when first installed.  This odor is a result of the latex (rubber) backing system that holds the carpet tufts to the backing. It normally dissipates within a few days.  A persistent “Urban Legend” is that this odor is formaldehyde.  That is not true.  No formaldehyde has been used in the manufacturing of carpet since 1975.  The Carpet and Rug Institute has a program to test and ensure that carpets pass a series of stringent tests called the Green Label Plus Program.  All of our carpets we manufacture pass the requirements of this program.  For more details on this program, visit http://www.carpet-rug.org/CRI-Testing-Programs/Green-Label-Plus.aspx.

Q?

HOW DO I BECOME A ENGINEERED FLOORS DEALER?

A.

  Contact us at ritaf@engineeredfloorsllc.com or call us at 1-866-706-9745 and we can discuss ways to become a Engineered Floors dealer.

Q?

HOW DO I FILE A WARRANTY CLAIM?

A.

  If you are unhappy with your Engineered Floors carpet and believe you have a warranty claim, you must first contact your Engineered Floors retailer to file a claim. If after working with your retailer you are still not satisfied, you may contact us directly.  You will need to provide a proof of purchase, a full description of your  claim and receipt(s) for recommended professional cleaning by hot water extraction.

Q?

DOES MY WARRANTY COVER PET STAINS?

A.

Yes. Please see our website for details.

Q?

DOES MY WARRANTY TRANSFER FROM ONE HOMEOWNER TO THE NEXT?

A.

  Our warranties are offered for the various warranty periods, 10 years, 25 years, or lifetime, as long as you own the carpet.  They are not transferrable.